Decision details

Annual Report - Comments, Complaints and Compliments 2020/21

Decision Maker: Cabinet

Decision status: For Determination

Is Key decision?: Yes

Is subject to call in?: No


The Cabinet considered a report of the Executive Director (Legal and Democratic Services) providing performance information about comments, complaints and compliments received across the Council for 2020/21.




1, That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.


2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).


Reason for Decisions:


To ensure the Council continues to have transparent and effective complaint procedures.


Other Options:




The reporting of general complaint performance is required by the Local Government and Social Care Ombudsman as demonstration of good practice. Reporting concerning social care complaints and Ombudsman decisions is required by law.


Note: This is an Executive Function

Referred direct to: All three Scrutiny Committees (save that Sections 4 and 5 of the report are matters only for People Scrutiny Committee).

Cabinet Members: Cllr Collins (overarching), Cllr Nevin (Section 4) and Cllr Burton (Section 5).

Report author: John Williams

Publication date: 05/11/2021

Date of decision: 02/11/2021

Decided at meeting: 02/11/2021 - Cabinet

Accompanying Documents:


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