Decision details
Comments, Compliments and Complaints
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
The Cabinet considered a report of the Chief Executive presenting the annual report on compliments and complaints received throughout the Council for 2016/17, incorporating separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.
Resolved:
That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.
Reason for Decision
To inform Members of the comments, compliments and complaints received throughout the Council.
Other Options
None
This is an Executive Function
Referred directly to all three scrutiny committees
Executive Councillors – Courtenay, Cox, Lamb and Salter
Report author: Val Smith
Publication date: 10/11/2017
Date of decision: 07/11/2017
Decided at meeting: 07/11/2017 - Cabinet
Effective from: 18/11/2017
This decision has been called in by:
- Councillor Ian Gilbert who writes 3.5 for consideration by the Place Scrutiny Committee and 5.1, 9.2 and appendix 5 for consideration by the Policy & Resources Scrutiny Committee"
- Councillor Charles Willis who writes 9.2 for consideration by the People Scrutiny Committee and 5.1, 9.2 and appendix 5 for consideration by the Policy & Resources Scrutiny Committee"
- Councillor Julian Ware-Lane who writes 3.5 for consideration by the Place Scrutiny Committee"
- Councillor Anne Jones who writes 9.2 for consideration by the People Scrutiny Committee"
Accompanying Documents:
PDF 2 MB
