Issue - meetings

Annual Report - Comments, Complaints and Compliments 2020/21

Meeting: 01/12/2021 - Policy and Resources Scrutiny Committee (Item 509)

509 Annual Report - Comments, Complaints and Compliments 2020/21 pdf icon PDF 717 KB

Minute 424 (Cabinet Agenda Item No. 11 refers).

Referred direct by Cabinet to all three Scrutiny Committees.

Additional documents:

Minutes:

The Committee considered Minute 424 of the meeting of the Cabinet held on 2 November 2021, which had been referred directly to each of the three scrutiny committees, together with a report of the Executive Director (Legal and Democratic Services that provided performance information about comments, complaints and compliments received across the Council for 2020/21.

 

Resolved:

 

That the following decisions of the Cabinet be noted:

 

“1. That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.

 

2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).”

 

Note: This is an Executive Function

Cabinet Members: Councillor P Collins (Overarching), Councillor C Nevin (Section 4) and Councillor L Burton (Section 5).

 


Meeting: 30/11/2021 - People Scrutiny Committee (Item 501)

501 Annual Report - Comments, Complaints and Compliments 2020/21 pdf icon PDF 717 KB

Minute 424 (Cabinet Agenda Item No. 11 refers).

Referred direct by Cabinet to all three Scrutiny Committees.

Additional documents:

Minutes:

The Committee considered Minute 424 of the meeting of the Cabinet held on 2 November 2021, which had been referred directly to each of the three scrutiny committees, together with a report of the Executive Director (Legal and Democratic Services that provided performance information about comments, complaints and compliments received across the Council for 2020/21.

 

The Executive Director (Children and Public Health) undertook to provide a written response to questions raised by members of the Committee, with regard to the provision of advocacy support for young people that had made a formal service complaint.

 

Resolved:

 

That the following decisions of the Cabinet be noted:

 

“1. That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.

 

2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).”

 

Note: This is an Executive Function

Cabinet Members: Councillor P Collins (Overarching), Councillor C Nevin (Section 4) and Councillor L Burton (Section 5).

 


Meeting: 29/11/2021 - Place Scrutiny Committee (Item 492)

492 Annual Report - Comments, Complaints and Compliments 2020/21 pdf icon PDF 717 KB

Minute 424 (Cabinet Agenda Item No. 11 refers)

Referred direct by Cabinet to all three Scrutiny Committees

Additional documents:

Minutes:

The Committee considered Minute 424 of Cabinet held on Tuesday, 2nd November 2021, which had been referred direct to all three scrutiny Committees for consideration.  The Committee also had before it the report of the Executive Director (Legal and Democratic Services) providing performance information about comments, complaints and compliments received across the Council for 2020/21.

 

Resolved:-

 

That the following decision of Cabinet be noted:

 

“1. That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.

 

2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).”

 

Note: This is an Executive Function

Cabinet Members: Cllr Collins (overarching), Cllr Nevin (Section 4) and Cllr Burton (Section 5).


Meeting: 02/11/2021 - Cabinet (Item 424)

424 Annual Report - Comments, Complaints and Compliments 2020/21 pdf icon PDF 717 KB

Report of Executive Director (Legal and Democratic Services) to follow

Additional documents:

Decision:

The Cabinet considered a report of the Executive Director (Legal and Democratic Services) providing performance information about comments, complaints and compliments received across the Council for 2020/21.

 

Resolved:

 

1, That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.

 

2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).

 

Reason for Decisions:

 

To ensure the Council continues to have transparent and effective complaint procedures.

 

Other Options:

 

None.

 

The reporting of general complaint performance is required by the Local Government and Social Care Ombudsman as demonstration of good practice. Reporting concerning social care complaints and Ombudsman decisions is required by law.

 

Note: This is an Executive Function

Referred direct to: All three Scrutiny Committees (save that Sections 4 and 5 of the report are matters only for People Scrutiny Committee).

Cabinet Members: Cllr Collins (overarching), Cllr Nevin (Section 4) and Cllr Burton (Section 5).

Minutes:

The Cabinet considered a report of the Executive Director (Legal and Democratic Services) providing performance information about comments, complaints and compliments received across the Council for 2020/21.

 

Resolved:

 

1, That the Council’s performance in respect of comments, complaints, and compliments and Ombudsman investigations for 2020/21, be noted.

 

2. That the matter be referred to all three Scrutiny Committees (Sections 4 and 5 of the submitted report referred to the People Scrutiny Committee only).

 

Reason for Decisions:

 

To ensure the Council continues to have transparent and effective complaint procedures.

 

Other Options:

 

None.

 

The reporting of general complaint performance is required by the Local Government and Social Care Ombudsman as demonstration of good practice. Reporting concerning social care complaints and Ombudsman decisions is required by law.

 

Note: This is an Executive Function

Referred direct to: All three Scrutiny Committees (save that Sections 4 and 5 of the report are matters only for People Scrutiny Committee).

Cabinet Members: Cllr Collins (overarching), Cllr Nevin (Section 4) and Cllr Burton (Section 5).


 

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