Minute 440 (Cabinet Book 1 – Agenda Item 6 refers)

Referred direct to Scrutiny and called in by Councillors C Willis and I Gilbert

The Committee considered Minute 440 of the meeting of Cabinet held on 7^th November 2017, which had been referred direct by Cabinet to all 3 scrutiny committees and called in to Scrutiny, together with a report of the Chief Executive which presented the annual report on compliments and complaints received throughout the Council for 2016/17.  This incorporated separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.

Resolved:-

That the following decision of Cabinet be noted:-

“That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.”

Note:- This is an Executive Function

Executive Councillors: Courtenay, Cox, Lamb and Salter

Minute 440 (Cabinet Book 1 – Agenda Item 6 refers)

Referred direct to Scrutiny and called in by Councillors A Jones and C Willis

The Committee considered Minute 440 of the meeting of Cabinet held on 7^th November 2017, which had been referred direct by Cabinet to all 3 scrutiny committees and called in to Scrutiny, together with a report of the Chief Executive which presented the annual report on compliments and complaints received throughout the Council for 2016/17. This incorporated separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.

With regard to the section on Adult Social Care Services, set out in Appendix A to the report, the Committee asked questions about monitoring processes of missed calls for domiciliary care and residential care, using ‘CM2000’ and how this data could be reflected in the MPR for 2018 / 19. The Deputy Chief Executive said that this would be a decision for Cabinet and the Councillor will need to raise it with Cabinet at the appropriate time.

Resolved:-

That the following decision of Cabinet be noted:-

“That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.”

Note:- This is an Executive Function

Executive Councillors: Courtenay, Cox, Lamb and Salter

Minute 440 (Cabinet Book 1 – Agenda Item 6 refers)

Referred direct to Scrutiny and called in by Councillors Ware-Lane and Gilbert

The Committee considered Minute 440 of the meeting of Cabinet held on 7th November 2017, which had been referred direct by Cabinet to all 3 scrutiny committees and called in to Scrutiny, together with a report of the Chief Executive which presented the annual report on compliments and complaints received throughout the Council for 2016/17.  The report also incorporated separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.

In response to questions regarding the number of complaints regarding the waste collection service, the Deputy Chief Executive (Place) undertook to provide to Members the number of default notices issued to contractors in 2015/16 & 2016/17.

Resolved:-

That the following decision of Cabinet be noted:-

“That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.”

Note:- This is an Executive Function

Executive Councillors: Courtenay, Cox, Lamb and Salter

Report of the Chief Executive attached.

The Cabinet considered a report of the Chief Executive presenting the annual report on compliments and complaints received throughout the Council for 2016/17, incorporating separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.

Resolved:

That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.

Reason for Decision

To inform Members of the comments, compliments and complaints received throughout the Council.

Other Options

None

This is an Executive Function

Referred directly to all three scrutiny committees

Executive Councillors – Courtenay, Cox, Lamb and Salter

The Cabinet considered a report of the Chief Executive presenting the annual report on compliments and complaints received throughout the Council for 2016/17, incorporating separate sections on Adult Social Care Services, Children’s Social Care and a report from the Monitoring Officer on decisions by the Local Government & Social Care Ombudsman.

Resolved:

That the Council’s performance in respect of compliments, comments and complaints for 2016-17 be noted, including the summary of decisions by the Local Government & Social Care Ombudsman.

Reason for Decision

To inform Members of the comments, compliments and complaints received throughout the Council.

Other Options

None

This is an Executive Function

Executive Councillors – Courtenay, Cox, Lamb and Salter

*Referred direct and called-in to all three scrutiny committees