Issue - decisions

Annual Comments, Compliments and Complaints Report

06/11/2020 - Annual Comments, Compliments and Complaints Report

The Cabinet considered a report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2019/20.




1. That the Council’s performance in respect of comments, complaints, and compliments for 2019/20, be noted.


2. That the matter be referred to all three Scrutiny Committees (Appendix B and C to the submitted report referred to the People Scrutiny Committee only).


3. That authority be given to make the changes to the corporate Comments, Complaints and Compliments policy as set out in Section 4.3 and appendix A to the report.


Reason for Decisions:


To ensure the Council continues to have transparent and effective complaint procedures and utilises feedback from customers to good effect.


Other Options:


The Council is required by legislation to produce a report regarding social care statutory complaints and Local Government and Social Care Ombudsman complaint outcomes. Reporting on the efficacy of a complaint processes is best practice. While the content of the reports is not prescribed, reporting itself is obligatory.


Note: This is an Executive Function

Referred direct to: All three Scrutiny Committees (save that appendices B and C to the report be referred only to People Scrutiny Committee)

Cabinet Members: Cllr Terry (overarching), Cllr Harp (Appendix B) and Cllr Jones (Appendix C)


Get the best from this site

We use simple text files called 'cookies'. Some of these cookies are essential to make our site work and others help us to improve by giving us some insight into how the site is being used. For more information, including how to turn cookies off, see more about cookies - or simply click the Continue button to use this site as normal.