Decision details
Annual Report - Comments, Compliments and Complaints - 2015/16
Decision status: Information Only
Is Key decision?: Yes
Is subject to call in?: Yes
Decisions:
The Cabinet considered a report of the Corporate Director for Corporate Services presenting the annual report on compliments and complaints received throughout the Council for 2015/16.
Resolved:
That the Council’s performance in respect of compliments, comments and complaints for 2015-16 be noted.
Reason for Decision
To inform Members of the comments, compliments and complaints received throughout the Council.
Other Options
None
This is an Executive Function
Referred direct to all three scrutiny committees
Executive Councillors – Lamb, Salter and Courtenay
Publication date: 27/09/2016
Date of decision: 20/09/2016
Decided at meeting: 20/09/2016 - Cabinet
Effective from: 01/10/2016
Accompanying Documents:
- 01-Complaints Annual Report - cover Cabinet 20 9 16 -
PDF 84 KB - 02-App A- Adults complaints Annual Report 15-16 Cabinet 20 9 16
PDF 199 KB
- 03-App B Childrens' complaints Annual Report 15-16 Cabinet20 9 16
PDF 178 KB
- 04-App C Corporate Complaints 15-16 Cabinet 20 9 16
PDF 128 KB
- 05-Annx 5 LGO Southend-on-Sea Borough Council 2015-16
PDF 28 KB
