Issue - meetings
Annual Report - Comments, Compliments and Complaints - 2015/16
Meeting: 13/10/2016 - Policy and Resources Scrutiny Committee (Item 368)
368 Annual Report - Comments, Compliments and Complaints - 2015/16 
PDF 84 KB
Minute 265 (Cabinet Book 1, item 9 refers)
Referred direct by Cabinet to all 3 Scrutiny Committees
Called-in by: Councillors H McDonald and I Gilbert
Additional documents:
- Appendix A - Adults Complaints Annual Report 15-16, item 368
PDF 199 KB
- Appendix B Childrens' Complaints Annual Report 15-16, item 368
PDF 178 KB
- Appendix C - Corporate Complaints 15-16, item 368
PDF 128 KB
- Annex 5 LGO Southend-on-Sea Borough Council 2015-16, item 368
PDF 28 KB
Minutes:
The Committee considered Minute 265 of Cabinet held on 20th September 2016, which had been referred to all 3 Scrutiny Committees and had also been called in to scrutiny, together with a report of the Corporate Director for Corporate Services. This presented the annual report on compliments and complaints received throughout the Council for 2015/16.
Resolved:-
That the following decision of Cabinet be noted:-
“That the Council’s performance in respect of compliments, comments and complaints for 2015-16 be noted.”
Note:- This is an Executive Function.
Executive Councillors – Lamb, Salter and Courtenay
Meeting: 11/10/2016 - People Scrutiny Committee (Item 347)
347 Annual Report - Comments, Compliments and Complaints - 2015/16 PDF 84 KB
Minute 265 (Cabinet Book 1, item 9 refers)
Referred direct by Cabinet to all 3 Scrutiny Committees
Called-in by: Councillors H McDonald and I Gilbert
Additional documents:
- Appendix A- Adults complaints Annual Report 15-16, item 347
PDF 199 KB
- Appendix B Childrens' complaints Annual Report 15-16, item 347
PDF 178 KB
- Appendix C Corporate Complaints 15-16, item 347
PDF 128 KB
- Annex 5 LGO Southend-on-Sea Borough Council 2015-16, item 347
PDF 28 KB
Minutes:
The Committee considered Minute 265 of Cabinet held on 20th September 2016, which had been referred to all 3 Scrutiny Committees and had also been called in to scrutiny, together with a report of the Corporate Director for Corporate Services. This presented the annual report on compliments and complaints received throughout the Council for 2015/16.
Resolved:-
That the following decision of Cabinet be noted:-
“That the Council’s performance in respect of compliments, comments and complaints for 2015-16 be noted.”
Note:- This is an Executive Function.
Executive Councillors – Lamb, Salter and Courtenay
Meeting: 20/09/2016 - Cabinet (Item 265)
265 Annual Report - Comments, Compliments and Complaints - 2015/16 PDF 84 KB
Corporate Director for Corporate Services
Additional documents:
- 02-App A- Adults complaints Annual Report 15-16 Cabinet 20 9 16, item 265
PDF 199 KB
- 03-App B Childrens' complaints Annual Report 15-16 Cabinet20 9 16, item 265
PDF 178 KB
- 04-App C Corporate Complaints 15-16 Cabinet 20 9 16, item 265
PDF 128 KB
- 05-Annx 5 LGO Southend-on-Sea Borough Council 2015-16, item 265
PDF 28 KB
Minutes:
The Cabinet considered a report of the Corporate Director for Corporate Services presenting the annual report on compliments and complaints received throughout the Council for 2015/16.
Resolved:
That the Council’s performance in respect of compliments, comments and complaints for 2015-16 be noted.
Reason for Decision
To inform Members of the comments, compliments and complaints received throughout the Council.
Other Options
None
This is an Executive Function
Referred direct to all three scrutiny committees
Executive Councillors – Lamb, Salter and Courtenay
