Issue - meetings
Annual Comments, Compliments and Complaints Report
Meeting: 10/10/2018 - Policy and Resources Scrutiny Committee (Item 366)
366 Annual Comments, Compliments and Complaints Report 
PDF 1 MB
Minute 271 (Cabinet Book 1 Agenda Item No. 15)
Referred direct to all three Scrutiny Committees
Minutes:
The Committee considered Minute 271 of the meeting of Cabinet held on 18th September, 2018, which had been referred direct to Scrutiny, together with a report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2017-18.
Resolved:-
That the following decision of Cabinet be noted:-
That the Council’s performance in respect of comments, complaints and compliments for 2017-18 be noted and the report at Appendix A to the submitted report be referred to each Scrutiny Committee and the reports at Appendix B and Appendix C be referred to the People Scrutiny Committee.”
Note: This is an Executive Function
Cabinet Member: Cllrs Lamb, Cox and Boyd (as appropriate).
Meeting: 09/10/2018 - People Scrutiny Committee (Item 348)
348 Annual Comments, Compliments and Complaints Report PDF 1 MB
Minute 271 (Cabinet Book 1 Agenda Item No. 15)
Referred direct to all three Scrutiny Committees
Minutes:
The Committee considered Minute 271 of the meeting of Cabinet held on 18th September 2018, which had been referred direct to the Committee, together with a report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2017-18.
Resolved:-
That the following decision of Cabinet be noted:-
“That the Council’s performance in respect of comments, complaints and compliments for 2017-18 be noted and the report at Appendix A to the submitted report be referred to each Scrutiny Committee and the reports at Appendix B and Appendix C be referred to the People Scrutiny Committee.”
Note: This is an Executive Function
Cabinet Member: Cllrs Lamb, Cox and Boyd (as appropriate).
Meeting: 08/10/2018 - Place Scrutiny Committee (Item 336)
336 Annual Comments, Compliments and Complaints Report PDF 1 MB
Minute 271 (Cabinet Book 1 Agenda Item No. 15)
Referred direct to all three Scrutiny Committees
Minutes:
The Committee considered Minute 271 of Cabinet held on 18th September 2018, which had been referred direct by Cabinet to all three Scrutiny Committees for consideration, together with the report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2017-18.
Resolved:-
That the following decision of Cabinet be noted:
“That the Council’s performance in respect of comments, complaints and compliments for 2017-18 be noted and the report at Appendix A to the submitted report be referred to each Scrutiny Committee and the reports at Appendix B and Appendix C be referred to the People Scrutiny Committee.”
Note: This is an Executive Function
Cabinet Member: Cllrs Lamb, Cox and Boyd (as appropriate).
Meeting: 18/09/2018 - Cabinet (Item 271)
271 Annual Comments, Compliments and Complaints Report PDF 1 MB
Report of Chief Executive attached
Decision:
The Cabinet considered a report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2017-18.
Resolved:
That the Council’s performance in respect of comments, complaints and compliments for 2017-18 be noted and the report at Appendix A to the submitted report be referred to each Scrutiny Committee and the reports at Appendix B and Appendix C be referred to the People Scrutiny Committee.
Reasons for Decision:
To note the Council’s performance in respect of comments, complaints and compliments for 2017-18.
Other options:
None.
Note: This is an Executive Function
Referred direct to the relevant Scrutiny Committees.
Cabinet Member: Cllrs Lamb, Cox and Boyd (as appropriate).
Minutes:
The Cabinet considered a report of the Chief Executive providing performance information about comments, complaints and compliments received across the Council for 2017-18.
Resolved:
That the Council’s performance in respect of comments, complaints and compliments for 2017-18 be noted and the report at Appendix A to the submitted report be referred to each Scrutiny Committee and the reports at Appendix B and Appendix C be referred to the People Scrutiny Committee.
Reasons for Decision:
To note the Council’s performance in respect of comments, complaints and compliments for 2017-18.
Other options:
None.
Note: This is an Executive Function
Referred direct to all three Scrutiny Committees.
Cabinet Member: Cllrs Lamb, Cox and Boyd (as appropriate).
